Chatbots are emerging as a promising platform for accessing and delivering healthcare services. The evidence is in the growing number of publicly available chatbots aiming at taking an active role in the provision of prevention, diagnosis, and treatment services. This article takes a closer look at how these emerging chatbots address design aspects relevant to healthcare service provision, emphasizing the human-AI interaction aspects and the transparency in AI automation and decision making.

Chatbots as Conversational Healthcare Services / Jovanovic, Mladan; Baez, Mladan; Casati, Fabio. - In: IEEE INTERNET COMPUTING. - ISSN 1089-7801. - 25:3(2021), pp. 44-51. [10.1109/mic.2020.3037151]

Chatbots as Conversational Healthcare Services

Jovanovic, Mladan;Casati, Fabio
2021-01-01

Abstract

Chatbots are emerging as a promising platform for accessing and delivering healthcare services. The evidence is in the growing number of publicly available chatbots aiming at taking an active role in the provision of prevention, diagnosis, and treatment services. This article takes a closer look at how these emerging chatbots address design aspects relevant to healthcare service provision, emphasizing the human-AI interaction aspects and the transparency in AI automation and decision making.
2021
3
Jovanovic, Mladan; Baez, Mladan; Casati, Fabio
Chatbots as Conversational Healthcare Services / Jovanovic, Mladan; Baez, Mladan; Casati, Fabio. - In: IEEE INTERNET COMPUTING. - ISSN 1089-7801. - 25:3(2021), pp. 44-51. [10.1109/mic.2020.3037151]
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11572/397746
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