A holistic approach for privacy protection in e-government

Improving e-government services by using data more effectively is a major focus globally. It requires Public Administrations to be transparent, accountable and provide trustworthy services that improve citizen confidence. However, despite all the technological advantages on developing such services and analysing security and privacy concerns, the literature does not provide evidence of frameworks and platforms that enable privacy analysis, from multiple perspectives, and take into account citizens' needs with regards to transparency and usage of citizens information. This paper presents the VisiOn (Visual Privacy Management in User Centric Open Requirements) platform, an outcome of a H2020 European Project. Our objective is to enable Public Administrations to analyse privacy and security from different perspectives, including requirements, threats, trust and law compliance. Finally, our platform-supported approach introduces the concept of Privacy Level Agreement (PLA) which allows Public Administrations to customise their privacy policies based on the privacy preferences of each citizen.