This paper reports some reflections on the users’ mental models of web services and service composition. This knowledge was elicited from two studies involving individual semi-structured interviews and group discussion. In particular, we focus on what end-users, with no formal programming background, understand about web-services and how they view service composition at the presentation layer. The results showed a high user acceptance towards a simple authoring tool dedicated to building their own service-based applications. However, several difficulties emerged when trying to simplify service orientated programming to make them available to a non-technical audience. Recommendations to resolve them are discussed in the conclusion.

End User Development of Service-based Applications

De Angeli, Antonella
2009-01-01

Abstract

This paper reports some reflections on the users’ mental models of web services and service composition. This knowledge was elicited from two studies involving individual semi-structured interviews and group discussion. In particular, we focus on what end-users, with no formal programming background, understand about web-services and how they view service composition at the presentation layer. The results showed a high user acceptance towards a simple authoring tool dedicated to building their own service-based applications. However, several difficulties emerged when trying to simplify service orientated programming to make them available to a non-technical audience. Recommendations to resolve them are discussed in the conclusion.
2009
Proceedings of the 2nd Workshop on HCI and Services at HCI
New York
ACM
A., Namoune; T., Nestler; De Angeli, Antonella
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11572/91921
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