Biometric Verification at a Self Service Interface

The term biometrics refers to a variety of identification techniques, based on a physical, or behavioural user characteristic. Traditionally, access to ATMs, has been controlled by possession of an artefact (card) and knowledge of a Personal Identification Number (PIN). Biometric verification is a potential alternative. At NCR, investigations into biometrics have been undertaken over a number of years. These investigations have used a variety of methods to gradually acquire a sound understanding of consumers’ issues. Our research has revealed a number of non-trivial issues with the introduction of this type of technology to the general public. We will present some of our findings and general understanding of the public’s attitudes towards and behaviour with, biometrics verification in general and specific ally fingerprint at the ATM.