IT training: impacts and decision drivers

Training is one of the key activities for Information and Communication Technologies (ICT) adoption processes in organizations. Literature emphasizes the importance of training to assimilate new technologies and to take the highest benefits from them. But we do not know enough about decisions drivers for launching ICT training programs, both to support the ICT introduction and later to reinforce the use of installed ICT. Besides, literature and business practice seem to ignore what happens when the pure training activity is over. E.g., what is the return for the company of the training effort? Based on this assumption, SDA Bocconi and AICA1 launched a multiyear research program in order to understand the impact of ICT training on organizational performance and to investigated ICT training propensity among CIOs and HR managers.