Web site quality evaluation: Lightweight or Heavyweight Models?

One of the most critical decisions in a quality evaluation project is to establish the level at which to analyse the characteristics of the Web sites. This choice should be driven by the underlying goals of the evaluation. Scalability and flexibility are thus desiderable features of the models used to evaluate the quality of a Web site. In this paper we describe two separate studies of Regional Tourist Boards in the Alps that were conducted instantiating the meta-model 2QCV3Q (7Loci). Specifically, we will show that the results of the first study - based on a lightweight model - are consistent with those obtained with the more detailed heavyweight model in the second study.