AI-supported certification of family-friendly organizations

In the Autonomous Province of Trento, the certification issued by the Agency for Social cohesion to municipalities and companies to recognize their commitment to family-friendly solutions has become more and more popular over the years. However, the application process, which foresees the preparation of plans including several actions classified according to a taxonomy, is rather complex and may benefit from domain knowledge coming from plans already in place. To address this requirement, we have designed an AI-supported platform that assists operators in preparing plans by suggesting information on action categories and on plans submitted by similar organizations. It also provides an analytical tool for the Agency to perform periodic revisions of the taxonomy of actions and suggest changes in the categories. The first version of the tools has been assessed by stakeholders, who have appreciated the integration of NLP-based suggestion tools in the process without altering too much the submission workflow.