Exploiting a unique data set created in 1998 on a sample of 228 public, nonprofit and for-profit organizations working in the social service sector, and on 2066 workers, the paper seeks to demonstrate that workers’ satisfaction and loyalty to the organization is influenced by the incentive mixes offered by different organizational forms. Nonprofit organizations are found to give more weight to intrinsic and relational aspects of the work than to monetary aspects. They tend to pay lower wages and to produce a mix of incentives based on non-monetary rewards compared to public bodies and for-profit enterprises. The role of distributive and procedural fairness will be investigated as well. Fairness emerges as a crucial factor which influences both satisfaction and loyalty. Besides this general result, procedural justice is found to be the most important determinant of workers’ general satisfaction with their jobs.

Worker involvement in entrepreneurial nonprofit organizations. Toward a new assessment of workers' perceived satisfaction and fairness / Borzaga, Carlo; Tortia, Ermanno. - ELETTRONICO. - (2004), pp. 3-49.

Worker involvement in entrepreneurial nonprofit organizations. Toward a new assessment of workers' perceived satisfaction and fairness.

Borzaga, Carlo;Tortia, Ermanno
2004-01-01

Abstract

Exploiting a unique data set created in 1998 on a sample of 228 public, nonprofit and for-profit organizations working in the social service sector, and on 2066 workers, the paper seeks to demonstrate that workers’ satisfaction and loyalty to the organization is influenced by the incentive mixes offered by different organizational forms. Nonprofit organizations are found to give more weight to intrinsic and relational aspects of the work than to monetary aspects. They tend to pay lower wages and to produce a mix of incentives based on non-monetary rewards compared to public bodies and for-profit enterprises. The role of distributive and procedural fairness will be investigated as well. Fairness emerges as a crucial factor which influences both satisfaction and loyalty. Besides this general result, procedural justice is found to be the most important determinant of workers’ general satisfaction with their jobs.
2004
Trento
Università degli Studi di Trento - Dipartimento di Economia
Worker involvement in entrepreneurial nonprofit organizations. Toward a new assessment of workers' perceived satisfaction and fairness / Borzaga, Carlo; Tortia, Ermanno. - ELETTRONICO. - (2004), pp. 3-49.
Borzaga, Carlo; Tortia, Ermanno
File in questo prodotto:
File Dimensione Formato  
9_04_Borzaga_Tortia.pdf

accesso aperto

Tipologia: Versione editoriale (Publisher’s layout)
Licenza: Tutti i diritti riservati (All rights reserved)
Dimensione 317.98 kB
Formato Adobe PDF
317.98 kB Adobe PDF Visualizza/Apri

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11572/359216
 Attenzione

Attenzione! I dati visualizzati non sono stati sottoposti a validazione da parte dell'ateneo

Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
social impact