Based on a case study of the implementation of an Italian Regional Welfare Information System, this paper introduces the concept of maintenance-in-use as a complement to that of design-in-use. Our observation of the co-ordination of diverse professionals in and out of multiple workplaces and acknowledgement of the importance that this has for keeping systems alive suggest a need to expand the analysis of post-implementation participation. The concept of 'maintenance-in-use' supports shifting attention from the issue of infrastructure enhancement to the social aspects of Information Systems at work, making it a central part of research to achieve Socially Robust and Enduring Computing. © 2012 ACM.

Participatory maintenance-in-use: Users' role in keeping systems alive

Marcolin, Mario;D'Andrea, Vincenzo;Hakken, David James
2012-01-01

Abstract

Based on a case study of the implementation of an Italian Regional Welfare Information System, this paper introduces the concept of maintenance-in-use as a complement to that of design-in-use. Our observation of the co-ordination of diverse professionals in and out of multiple workplaces and acknowledgement of the importance that this has for keeping systems alive suggest a need to expand the analysis of post-implementation participation. The concept of 'maintenance-in-use' supports shifting attention from the issue of infrastructure enhancement to the social aspects of Information Systems at work, making it a central part of research to achieve Socially Robust and Enduring Computing. © 2012 ACM.
2012
PDC '12 Proceedings of the 12th Participatory Design Conference
Roskilde
ACM New York, NY, USA
9781450312967
Marcolin, Mario; D'Andrea, Vincenzo; Hakken, David James
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11572/35490
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