Many Public Administrations structure their services around the notion of users’ need. However, there is a gap between private, subjectively perceived needs (self-attributed) and needs that are attributed by PA to citizens (hetero-attributed). Because of the gap, citizens’ needs are often only partially satisfied by PA’s services. This gap is in part due to the fact that the meaning of the word “need” is ambiguous and full of antinomic nuances. The purpose of this paper is to formulate a definition of “need” suitable for citizens’ needs management with respect to PA’s services offering, and to provide an accurate ontological analysis of the notion of “need” and the network of concepts that relate to it.

An analysis of the notion of need for the representation of public services / Biccheri, L.; Ferrario, R.. - 2518:(2019). (Intervento presentato al convegno 2019 Joint Ontology Workshops Episode V: The Styrian Autumn of Ontology, JOWO 2019 tenutosi a Graz (Austria) nel 23-25/09/2019).

An analysis of the notion of need for the representation of public services

Ferrario R.
2019-01-01

Abstract

Many Public Administrations structure their services around the notion of users’ need. However, there is a gap between private, subjectively perceived needs (self-attributed) and needs that are attributed by PA to citizens (hetero-attributed). Because of the gap, citizens’ needs are often only partially satisfied by PA’s services. This gap is in part due to the fact that the meaning of the word “need” is ambiguous and full of antinomic nuances. The purpose of this paper is to formulate a definition of “need” suitable for citizens’ needs management with respect to PA’s services offering, and to provide an accurate ontological analysis of the notion of “need” and the network of concepts that relate to it.
2019
CEUR Workshop Proceedings
Aachen, Germany
CEUR-WS
Biccheri, L.; Ferrario, R.
An analysis of the notion of need for the representation of public services / Biccheri, L.; Ferrario, R.. - 2518:(2019). (Intervento presentato al convegno 2019 Joint Ontology Workshops Episode V: The Styrian Autumn of Ontology, JOWO 2019 tenutosi a Graz (Austria) nel 23-25/09/2019).
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11572/336610
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